How can we help?

Terminal_MT5_EA appears in grey

Algorithmic trading is turned off. Click the Algo Trading button on the MetaTrader 5 toolbar so it turns green; the EA icon in the top-right corner of the chart turns blue.

The panel says "EA Disconnected" after installing

Go through the MetaTrader 5 settings in the install guide again: one of the options is probably still off.

If it still fails, open the Experts tab at the bottom of MetaTrader 5; any error from the EA appears there. With no errors, close and reopen MetaTrader 5 and attach the EA again. When it works, the tab shows Terminal MT5 EA is running on http://127.0.0.1:5000.

MetaTrader 5 freezes, or the port is already in use

It's unlikely, but another program may already be using port 5000, so the EA can't start when you drag it onto the chart. To free it, close MetaTrader 5 and open Command Prompt: press the Windows key and type cmd.

Paste this command and press Enter. It lists the process using port 5000, with its number (PID) in the last column:

netstat -ano | findstr :5000

Then end that process, replacing PID with the number you copied, and attach the EA again:

taskkill /F /PID PID

The symbol is shown in red

The pair can't be traded right now, for one of these reasons:

• The symbol isn't available or is disabled in your broker account.
• The EA is disconnected.
• The symbol on your TradingView chart isn't one your MT5 account can trade.
• You're not on a TradingView chart, so there's no symbol to read and the panel shows "N/A".

Hover over the symbol name in the panel to see which one applies.

I switched MT5 accounts and the extension stopped working

Switching accounts resets the EA to its default settings, which usually turns algorithmic trading off. Check the MetaTrader 5 settings again and make sure the Algo Trading button is green.

I want to reinstall or remove the EA

In the Navigator, right-click the EA under your account and choose Remove from [symbol]. To reinstall it, follow the steps in the install guide again.